Wolfline BPO Privacy Policy

Introduction

This Privacy Policy outlines the practices of Wolfline BPO ("we", "our", or "the Company") with respect to information collected from users who access our website at www.wolflinebpo.com ("Site"), or otherwise share personal information with us (collectively: "Users").



We are committed to protecting your privacy and safeguarding your personal data in accordance with applicable data protection laws and international compliance standards.

Grounds for data collection 

Processing of your personal information (meaning any information that may reasonably identify you, hereinafter "Personal Information") is necessary for:

  1. The performance of our contractual obligations and the provision of our services
  2. Protecting our legitimate business interests
  3. Compliance with legal, financial, and regulatory obligations
  4. Responding to inquiries and providing customer support


By using our Site, you consent to the collection, storage, and use of your Personal Information as described in this Privacy Policy.

We encourage Users to carefully read this policy and make informed decisions.

What information we collect?

We collect two types of information:


1. Non-Personal Information

  • Unidentified and non-identifiable information collected through your use of the Site, including:
  • Browser type and operating system
  • Language preference
  • Access time and referring URLs
  • Aggregated usage data and browsing behavior


This information is used to enhance performance and functionality.


2. Personal Information

Individually identifiable information, including:


  • Device Information:
    IP address, geolocation data, device identifiers (e.g., UUID), and technical activity data.


  • Contact Information:
    Full name, company name, email address, phone number, and any details provided through forms.



  • Business Information:
    Information shared during consultations, service inquiries, or partnership discussions.

How do we receive information about you?

We receive Personal Information:

  • When you voluntarily submit it through contact forms
  • When scheduling a discovery call
  • When subscribing to communications
  • Through analytics providers and service vendors

How We Use Your Information

We use collected information for:

  • Communicating with you regarding services and inquiries
  • Providing technical support and responding to requests
  • Improving our Site and services
  • Performing analytics and operational optimization
  • Ensuring cybersecurity and compliance
  • Marketing communications (if consented)


We do not rent, sell, or trade your Personal Information.


Sharing of Information

We may share Personal Information with:

  • Trusted third-party service providers (hosting, analytics, cloud infrastructure)
  • Subcontractors and affiliated entities assisting in service delivery
  • Regulatory authorities if required by law



We only share information necessary to perform services and require strict confidentiality and security compliance.

User Rights

Subject to applicable laws, you may request:

  • Access to your Personal Information
  • Correction of inaccurate information
  • Deletion of your data
  • Restriction or objection to processing
  • Data portability
  • Filing a complaint with a supervisory authority


To exercise your rights, contact:

Email: privacy@wolflinebpo.com

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 


We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

Wolfline BPO and our trusted partners use cookies and similar technologies when you visit our Site or access our services.


A cookie is a small data file placed on your device while you browse a website. Cookies help improve your experience by enabling efficient navigation, remembering preferences, activating certain features automatically, and enhancing overall functionality. They also allow us to analyze usage patterns and improve the performance, security, and effectiveness of our services.


Types of Cookies We Use


a. Session Cookies
Temporary cookies that are stored during your browsing session and deleted once you close your browser. These are essential for the proper functioning of the Site.


b. Persistent Cookies
Cookies that remain on your device for a defined period. They help us recognize returning visitors and remember preferences for future visits.


c. Third-Party Cookies
Cookies set by external service providers, such as analytics platforms, that help us understand user behavior and improve our services.


Cookies themselves do not directly identify you. However, information collected through cookies may be linked to Personal Information we hold, in accordance with this Privacy Policy.



You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Site.


Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 


This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?

Wolfline BPO takes information security seriously. We implement and maintain industry-standard administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your information.


Our security measures include secure cloud infrastructure, encrypted communications (HTTPS/TLS), access control mechanisms, multi-factor authentication where applicable, network monitoring, and role-based access limitations. We follow recognized cybersecurity frameworks and best practices aligned with international standards such as HIPAA, GDPR principles, ISO 27001 guidelines, and NIST security controls.



We also require our employees, contractors, and trusted third-party service providers to adhere to strict confidentiality obligations and comparable security standards.

While we apply reasonable and appropriate measures to protect your data, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security or prevent unauthorized access in all circumstances.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisement


Wolfline BPO may use third-party advertising technologies to display advertisements when you access our Site. These technologies may use information related to your interaction with our Site to provide relevant advertisements, including through the placement of third-party cookies in your web browser.


Such technologies may collect non-personal information about your browsing behavior to help deliver advertisements that are more relevant to your interests. We do not share directly identifiable personal information with advertisers without your consent.


Opt-Out Options

You may opt out of certain third-party advertising networks, including those operated by members of the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA).


To learn more about your choices or to opt out of targeted advertising, please visit:

  • Network Advertising Initiative: http://optout.networkadvertising.org
  • Digital Advertising Alliance: http://optout.aboutads.info
  • 

Please note that opting out does not mean you will stop seeing advertisements; it means the advertisements you see may be less personalized.


Marketing

If you opt in, we may send promotional communications. You may unsubscribe at any time using the provided link or by contacting us directly.

Administrative or service-related communications may still be sent.

Corporate transaction

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transition.

Minors

Our Site and services are not directed toward individuals under the age of 18. We do not knowingly collect Personal Information from minors.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

IFor questions regarding this Privacy Policy or your data:


Wolfline BPO
Email: privacy@wolflinebpo.com
Website: www.wolflinebpo.com


Last Modified February 12, 2026